Returns & Exchanges

Due to the nature of alcohol and gourmet food products, we cannot accept returns for items once they have been delivered; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged bottle, leaking seal, or incorrect item alongside the original shipping labels and packaging.

• 2.
  Contact Support

  Email our Member Support team within 14 days of delivery with your order number and the documentation of the issue.

• 3.
  Review Process

  Our team will review your claim and coordinate with our retail partners to verify the shipment details and damage report.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or arrange for a replacement shipment at no additional cost.